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Who to Call if I Have Questions about SWS Services. You can call 919-996-3245, to speak with a City customer service representative (Monday, Wednesday and Friday 8 a.m. - 5:30 p.m. and Thursday 9 a.m. - 5:30 p.m.).. Press 2 for SWS, residential or business utility services; Press 4 for SWS requests and/or questions








